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"My experience at Minor Injuries"

About: Hertfordshire & Essex Hospital / Minor injuries unit

(as the patient),

I had a leg injury caused by a horse jumping and then landing on me, crushing me between horse and fence, whilst at the beach (600kg of horse).

A bystander, who happened to be a GP, saw the incident and checked me over, and sat with me for about half an hour after I almost collapsed. They suggested that I may want to go to my GP and ask for some painkillers and muscle relaxants if over the counter relief wasn't sufficient. 

I attended minor injuries following advice from GP receptionist. 

Whilst initially pleasant, the report sent to the GP didn't reflect what I had said happened, and they made out that I was a drug seeker.

I feel they downplayed the injury, stating the horse pushed me into fence, no mention of the fact that the horse landed on me.

They then stated that I had come in asking for diazepam, that apparently, my GP told me to ask for muscle relaxants. I did ask for muscle relaxants as I had been advised to at the time of the injury (by a qualified professional who witnessed the incident). I did not ask for diazepam - I was not aware diazepam was used for a muscle relaxant. 

My impression was from the minute the Clinician saw a history of depression, they decided that I was drug seeker, that I was dishonest. Perhaps that is why they made light of my injury, and did not do a thorough examination. 

They told me I could expect to be in significant pain for 2 weeks, and to buy cocodamol. I accepted their advice and left. At no point did I dispute anything, even though I was in a lot of pain. I accepted their advice and got on with it.

However, when seeing the report sent to the GP, and the fact that a different version to events was written than what I said, I was appalled. 

I feel they showed complete disrespect to a patient,  no care, and worse, an attitude and things written that may cause my GP to believe I lied and tried to get diazepam! 

How can any Clinician justify being so bad at listening, writing what I feel was a negative, biased report, that as someone with a mental health diagnosis I was clearly just seeking drugs, and not a genuine patient? 

Incredibly upset and hurt by these implications. Should I ever have to go to Minor Injuries again, and I will do everything to avoid it, I will write my answers rather than speak. It would have been better just to contact and offer a precautionary x-ray.

Beyond disgusted by the report sent, and I can only hope that an accurate report is sent, or at least an amendment detailing the incident accurately. 

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Responses

Response from Anthony Power, Head of Patient Experience, Quality, Hertfordshire Community NHS Trust 14 months ago
Anthony Power
Head of Patient Experience, Quality,
Hertfordshire Community NHS Trust
Submitted on 22/02/2024 at 17:57
Published on Care Opinion on 23/02/2024 at 08:48


Hello,

Thank you for sharing your feedback. I am sorry to read of your experience at the Minor Injuries Unit at Herts and Essex Hospital and I would like to apologise for the distress this has caused you.

So we can look into this can you please make contact with our patient advice and liaison service (PALS) by telephone on 0800 011 6113 or via email at pals.hchs@nhs.net

Many thanks

Anthony Power

Head of Patient and Carer Experience

Hertfordshire Community NHS Trust

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