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He provides a very valued service which we are very thankful...

Posted By leopardqs94

"He provides a very valued service which we are very thankful for"

(as a relative),

I just wanted to write and say a big thank you to our Huntington’s nurse specialist Alan.. following another successful visit we are very grateful for the care and support he provides not only for my aunt, but for all of us as a family.  Things have been particularly tough recently with disease progression and he spent a while today speaking with us and putting us at ease. He completely understands our family dynamics and has gotten to know us all personally and always makes time for us to be there answer our concerns..  I don’t know where we would be without him! He provides a very valued service which we are very thankful for. 

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 05/03/2024 at 14:24
Published on Care Opinion at 14:24

picture of Pamela Gibson

Dear leopardqs94

Thank you so much for taking the time to share feedback on your healthcare experience with us via Care Opinion.

I am glad to hear that your aunt received such kind, professional and knowledgeable care from Alan, her Huntington’s nurse specialist

It’s often the small things that can make such a different, and I am glad to hear that Alan has been able to provide such a person centred approach to the support provided to both your aunt and your wider family.

Our staff really appreciate receiving feedback from their patients and their loved ones and it will be my pleasure to share your kind comments with the wider Team and in particular with Alan. He will be delighted to know that you felt so well supported by him.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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