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"Overcrowded ward"

About: Forth Valley Royal Hospital / General surgery

(as the patient),

I was recently admitted to ward B12 after emergency surgery for an abscess, I was placed in a 4 bed bay as the 5th bed. 

This was extremely stressful as I had no privacy at all. Due to the location of my surgery the dressings needed packing and changing regularly (every time I went to the toilet), but being a 5th bed meant I had no curtains to pull round the bed for the nurses to do this. They tried putting up screens but this made the area too cramped and it still left half of me exposed to everyone else in the room. We ended up having to go to the bathroom and me bending over to change the dressings. What was already a mortifying experience became even more degrading. 

I honestly wouldn't have minded had my surgery been on any other part of my body, but it being in such an intimate area I felt extremely vul*erable and just exposed to everyone. In addition to this, the great visiting hours meant the bed next to me (which felt horribly close) had her teenage sons visiting, and again, because I wasn't able to pull any screens around me they had to see me get out of bed and leave bloody soaked pads on my bed after a surgical procedure, again, I felt so embarrassed and degraded.

I do understand the hospital was extremely busy, but the nature and intimacy of my surgery really warranted the need for privacy at certain times which I was stripped of, it was humiliating.

The staff were kind, and did what they could in the circumstances, but I came away feeling embarrassed and humiliated. 

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Responses

Response from Heather Riddoch, Department Manager/Senior Nurse, NHS Forth Valley 16 months ago
Heather Riddoch
Department Manager/Senior Nurse,
NHS Forth Valley
Submitted on 22/02/2024 at 10:00
Published on Care Opinion at 10:00


Dear Mrs Bura

I am deeply sorry to hear of your experience. It is not something we as a ward area want any of our patients to experience and we all feel passionately about contingency patients for the same reason as you.

Unfortunately, it is not up to myself or my staff to have extra patients in our area and where possible, we do try to reconfigure the ward for this very reason.

I am pleased to hear that our staff were understanding and kind to you.

In addition to visiting times, restriction in the past caused relatives inability to visit and the board is committed to person centred approach therefore, open visiting was established. We as a ward to try to ask relatives to leave the room during ward rounds.

I do hope you are well and remain so, and thank you for your opinion.

Best wishes

Donna Calder

SCN

SAU/B12

01324 567451

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Response from Kristoffer Robertson, Clinical Service Manager Emergency Care and Acute Medicine, Accident and Emergency, Acute Medical Admissions, GGC 16 months ago
Kristoffer Robertson
Clinical Service Manager Emergency Care and Acute Medicine, Accident and Emergency, Acute Medical Admissions,
GGC
Submitted on 22/02/2024 at 13:44
Published on Care Opinion at 13:44


Dear Mrs Bura

I am so sorry to hear about your experience this is not what we want for our patients or the experience we want for our staff.

We are working very hard in the background to out of the extra beds in the wards, I know this wont help you at this time but rest assured we are trying to fix it for the patients of the future.

Thank you once again for being so honest and open, it helps so much when we are looking at improvements in the organisation.

Take care

Kristoffer Robertson

Service Manager

Ambulatory Care Diagnostics and Theatres

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