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"Correct checks and diagnosis"

About: Crosshouse Hospital / Accident & Emergency

(as the patient),

No obs taken in Crosshouse.

Not told what I was diagnosed with.

Told me that I was fine.

30 mins later I had to call 999 because I was struggling to breathe and had shooting pains in my chest.

Paramedics checked my obs - I had a fever, high heart rate and high Respiratory rate. I had an ECG that needed to be reviewed by medics.

I needed to be taken to Ayr ED, who informed me that Crosshouse ED had written a diagnosis of pleurisy in my notes but did not inform me of this.

I ended up needing antibiotics and anti-inflammatories. 

I feel if Crosshouse had done the correct checks and giving to the correct stuff, I wouldn’t have had to experience the pain and take up any more of the NHS time by coming back a second time

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 15 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 03/04/2024 at 10:50
Published on Care Opinion at 10:50


picture of Pamela Gibson

Dear velaxb94

Thank you for taking the time to share your experience of the care provided within the Emergency Department at University Hospital Crosshouse.

I am very sorry to read about your poor experience whilst you were in the Emergency Department. Please be assured that this is not the person-centred care that we aim for.

Whilst we always aim to provide care that safe, caring and respectful, we do recognise that sometimes there is room for improvement. Hearing of this directly from our patients is one of the best ways for us to learn and improve.

Unfortunately, it is difficult for us to look into specific concerns raised as Care Opinion is completely anonymous. However, your feedback has been passed to the department team for them to reflect on how they could improve the experience for other patients attending the department.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Pamela

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