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Looked after by a caring, clever, efficient doctor

Posted By Kathleen234

"Looked after by a caring, clever, efficient doctor"

About: University Hospital Monklands / Medical Assessment Unit

(as the patient),

I had been taking antibiotics for urine infection but also had pain in my chest so was unclear what was wrong.

Called my doctors and asked could it be my medication that was making me feel worse. Told that not medication as I had tablets before. Told to go to A&E and get checks done on my heart.

Went to Monklands hospital and from receptionist to Doctor Paterson and his team I was instantly dealt with and thankfully heart wasn’t the problem.

Checked urine sample and showed I still had infection so doctor prescribed different antibiotics 200mg. Still very tired as it was scary not knowing what was happening I felt so ill but I was lucky to have been treated and looked after by a caring, clever, efficient doctor who kept me informed throughout and also his team of staff in February 2024. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 16 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 23/02/2024 at 17:29
Published on Care Opinion at 17:29

picture of Jennifer Montgomery

Dear Kathleen234,

Thank you for sharing your experience of University Hospital Monklands, Medical Assessment Unit.

I am so pleased to hear that you had an excellent experience with Dr Paterson and the team. A knowledgeable, efficient but caring team can make such a difference to a frightening time and I am so pleased to hear that you felt well supported and informed throughout your treatment.

I ensure that your feedback is passed on to Dr Paterson and his team. I am sure they will be delighted to hear how they impacted your experience.

I hope you make a quick recovery.

Kind Regards,

Jenni

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