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Care Opinion

Consultation at ENT

Posted By humanitiesss44

"Consultation at ENT"

About: General practices in Greater Glasgow & Clyde Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat (Ward 11b) Queen Elizabeth University Hospital Glasgow / Neurology (Ward 53 and 57) Vale of Leven General Hospital / Ear, Nose & Throat

(as a service user),

I attended my GP with pain behind my ear. She prescribed antibiotics but told me to return if it got worse. It did and I attended Vale of Leven, who diagnosed an I met ear problem and sent me to the Queen Elizabeth ENT. The consultant could not find any problems and was I found them to be quite condescending in their approach. They discharged me with further antibiotics. 

The problem got worse and I attended a neurologist after visiting the GP. Subsequently he diagnosed neuralgia after bloods and MRI. This was after more than 6 months in pain. 

I consider the the actions of the ENT doctor were woefully inadequate. They should have been able to diagnose or at least refer me to neurology before discharge. I find this appalling given the pain I was under. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/02/2024 at 12:48
Published on Care Opinion at 12:55

picture of Nicole McInally

Dear Humanitiesss44

Thank you for taking the time to share your feedback. I am sorry to read about the issues you have encountered regarding your diagnosis and the pain you experienced whilst waiting for a diagnosis and for the distress and upset this caused. This will be shared with the Team for reflection and learning and to avoid this happening again. As Care Opinion is anonymous, it is difficult to address your specific concerns, but if you would like a more detailed response can you please contact our Complaints Team (Complaints@ggc.scot.nhs.uk) or telephone 0141 201 4500.

Thank you.

Take Care

Nicole

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Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde 2 months ago
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde

Submitted on 23/02/2024 at 17:55
Published on Care Opinion at 17:55

Hi humanitiesss44, thank you for your email and I am sorry that your experience has not been a positive one.

Would you mind sending me your email address so that I can get some information to look into this for you?

My email address is ruth.mclaughlin@ggc.scot.nhs.uk

Ruth McLaughlin

Lead Nurse

ENT ( City Wide) Urology ( South) & Outpatients

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