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I experienced respect, care and reassurance

Posted By bmc875

"I experienced respect, care and reassurance"

About: Renal (Kidney) Medicine & Dialysis

(as a service user),

I am a 'Regular' at the Crosshouse Renal Medicine OP clinic having CKD - diabetes related.

Yesterday my  Doctor was Dr McKenzie. Lovely Lady with an outstanding technique. Just like her colleagues (Drs, Nurses and supporting staff) in that department.

The clinic was very busy but I experienced respect, care and reassurance that I was doing the right thing.  Dr McKenzie is to be commended. 

Seeing the whole me

Seeing the whole me


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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 20/02/2024 at 12:50
Published on Care Opinion at 12:50

picture of Pamela Gibson

Dear bmc875

Thank you for taking the time and trouble to share this lovely feedback about the care provided within the Renal Medicine Outpatient Clinic, University Hospital Crosshouse.

I am glad to hear that you received excellent care and service throughout your recent visit and it will be my pleasure to share your kind comments with the wider Team in the Department and in particular with Dr McKenzie.

Our staff really appreciate receiving feedback from their patients. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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