"An uncanny ability to empathise and care like no other"

I feel compelled to write a massive thank you to a doctor who was working in the Accident and Emergency department when my elderly mother -  who has moderate to severe mixed dementia - was admitted to hospital, after what turned out to be an angina attack.

The reason I am writing this is more to do with the way Dr Trimble was with mum. Dr Trimble had such a calm, loving approach when she came to meet my mother. She realised very quickly that my mum has dementia, but I was deeply touched by the way the doctor spoke with my mum, she crouched down to be at the same height as mum, and smiled and gave mum extra time to respond, liaising with me at all the right times.

It is difficult to put into words why Dr Trimble stood out for me so much, apart from saying I could see how incredibly A&E was, but Dr Trimble never let us feel less important than anyone else, that she genuinely cared how mum is, and to ensure a correct diagnosis ensured she had a thorough picture about all which was relevant, in a way that was so respectful and kind to us both. She showed dignity, intelligence, compassion and empathy, and managed to calm mum down effortlessly.

I could see from a distance that this doctor was the same with all patients and families, and I was surprised when I asked her if she was a consultant to be told she is a trainee doctor. I feel certain things can't be taught, and Dr Trimble's bedside manner mixed with her expertise in communicating with people is second to none.

Thank you Dr Trimble, thank you NHS