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"Waiting time"

About: Craigavon Area Hospital / Fracture Clinic

(as a relative),

My mother has to wait almost 3 hours to be seen after her appointment time. Whilst sitting in the  waiting room other patients that came in after her were taken before her. She was very annoyed and distressed at how she was treated. 

Very disappointed, after all we travelled over an hour to get to Craigavon and when she was eventually seen she got a new cast and x-ray and was out with half an hour.

Why was she made to wait so long? Is it because she was a Daisy Hill referral?

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Response from Laura Murphy, Lead Nurse Trauma and Orthopaedics, ENT and Urology, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 16 months ago
Laura Murphy
Lead Nurse Trauma and Orthopaedics, ENT and Urology, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 21/02/2024 at 10:34
Published on Care Opinion at 10:34


picture of Laura Murphy

Thank you for taking the time to provide feedback on your experience in Fracture Clinic. I am sorry to hear of the length of time that your mother had to wait. I would be happy to investigate and discuss further with you. Please feel free to contact me on 02837560885.

Kind regards

Laura Murphy

Fracture Clinic Sister

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