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First responders and trip to A&E

Posted By Familydaughter

"First responders and trip to A&E"

About: Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / First responder paramedic

(as a relative),

We would like to send our sincere thanks to Bob the first responder (from South Eastern Trust) and also to All the staff at Daisy Hill A&E department. 

Bob arrived within minutes of my mum taking ill. Straight away he put her at ease and made a stressful time for her very comfortable and easy. He has a fantastic bedside manner and the trust are lucky to have this calibre of staff committed to their profession. 

Following this very pleasant visit we went to Daisy Hill A&E and we couldn’t fault any part of the service one bit; from parking, to admin staff to every Doctor, Nurse and support staff we came into contact with. Each and every staff member was attentive, pleasant and caring. My mum had a full examination and the service she received was exceptional. 

Keep up the good work, you all make a huge difference and are very much appreciated. 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 15 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 15/02/2024 at 17:37
Published on Care Opinion at 17:37

picture of Neil Gillan

Good evening, Familydaughter

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the Northern Ireland Ambulance Service. It was reassuring to learn of the compassion and professionalism displayed by Bob and I would like to share your feedback with him. In order to locate him I would require the following information:

Date and approximate time of the incident The address he was dispatched to​

If you are happy to share this information I can be contacted at Neil.gillan@nias.hscni.net

I hope your mum is recuperating

Best wishes

Neil

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Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 15 months ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 20/02/2024 at 11:46
Published on Care Opinion at 11:46

Thankyou for taking the time to share your experience of our Emergency Department in Daisy Hill Hospital. We appreciate the positive feedback and we will share it with the staff. We hope your mother is recovering.

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