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A ruptured cyst and losing my ovary.

Posted By Harley10

"A ruptured cyst and losing my ovary."

About: Gynaecology / Gynaecology & Early Pregnancy Inpatients (Ward 36) Gynaecology / Gynaecology Assessment Unit Gynaecology / Gynaecology Services Area 3

(as the patient),

I was assessed by the Gynaecology Assessment Unit (GAU) team in Ninewells and saw a doctor who scanned me and told me there was no reason for my pain. They said everything looked normal and I would be fine with some rest and fluids despite my pulse being in the 150’s and being doubled over in pain. I expressed my concerns and was met with a cold response and told my scan was normal, and there was no clinical reason for me to be there.

Fast forward 4 hours and I was still experiencing this pain and knew something wasn’t right. I called ward 36 and was told to just take paracetamol and have a bath, if it wasn’t better by morning to call my GP for stronger painkillers.

I knew going back to Ninewells was going to do me no good so we drove to another hospital 2 hours away, where I was admitted, and in surgery 1 hour 40 minutes after arriving for a ruptured cyst that resulted in me losing my ovary.

As soon as I arrived, they performed a scan and saw it right away, they said they have no idea how the doctor at Ninewells didn’t see that and if they had, my ovary would have been saved. So thanks to the incredibly rude and dismissive nursing staff on the GAU unit and the doctor who saw me and claimed there was nothing wrong, I was left to suffer for another 6 hours and lost my ovary. I will never return to Ninewells again after this.

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Responses

Response from Donna Brough, Lead Midwife, Obstetrics & Gynaecology, NHS Tayside 16 months ago
Donna Brough
Lead Midwife, Obstetrics & Gynaecology,
NHS Tayside

I am the lead midwife for maternity and gynaecology services across NHS Tayside

Submitted on 23/02/2024 at 11:05
Published on Care Opinion at 11:08

Dear Harley10

Thank you for sharing your feedback with us.

I am very sorry to hear that during your attendance within our gynaecology assessment unit the care you received did not feel kind and compassionate, that you felt dismissed and that your pain was not addressed in an appropriate way.

This falls below the level the of care we would expect anyone to receive and I apologise that this was your experience within our service.

I am also sorry to hear how this has affected your confidence in NHS Tayside and our ability to provide safe and compassionate care. Your feedback will be shared with the team in this areas however, I would like the opportunity to understand how we can address your concerns and ensure that we can learn and make improvements from your feedback.

If you feel able to I would really appreciate you contacting our Patient Experience Team to provide a little more information to allow us to investigate more fully. Their contact details are:

Patient Experience Team
Ninewells Hospital
Dundee
DD1 9SY
Telephone: 0800 027 5507
Email: TAY.feedback@nhs.scot

Thank you again for your feedback, we appreciate receiving all forms of feedback so that we can focus upon where we can improve our services and ensure that care we deliver is safe, compassionate and person centred.

With best wishes

Donna Brough

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Response from Denise Marshall, Senior Charge Nurse, Obstetrics & Gynaecology - Outpatient Services, NHS Tayside 16 months ago
Denise Marshall
Senior Charge Nurse, Obstetrics & Gynaecology - Outpatient Services,
NHS Tayside

I manage the Gynaecology outpatient services, including the early pregnancy assessment clinic, Gynaecology clinics and the Gynaecology Assessment Unit

Submitted on 23/02/2024 at 11:34
Published on Care Opinion at 11:45

Dear Harley10

My name is Denise Marshall, I am the Senior Charge Nurse for Gynaecology and Early Pregnancy Outpatient Services.

I am so sorry to hear of the experience you had.

In order to ensure that we improve our services, I need to investigate this further and would really welcome the opportunity to get more detail of you and your experience so that I can identify when you attended.

I wonder if you can possibly make contact with myself or my charge nurse, Lorna Donald. We are available on extension 40023, if you call the Main Switchboard at Ninewells on 01382 660111 and then ask for/type in this extension number.

Alternatively, if you do not wish to speak with myself or Lorna directly, you can email our Patient Experience Team, on TAY.feedback@nhs.scot or you can call them on 0800 027 5507.

I hope you are feeling better and recovering and I look forward to speaking with you.

Denise Marshall, Senior Charge Nurse, Gynaecology and Early Pregnancy Outpatient Services

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