"Patience, exceptional care and tremendous selflessness"

About: Bideford Hospital / Pre Operative Assessment

(as the patient),

Dear Care Opinion and Bideford Hospital Staff,

I attended a scheduled appointment at the Outpatients department of Bideford Hospital in preparation for elective surgery. I am fully aware of the extreme pressures faced by the NHS and the Nursing staff.

I wish to commend both the Hospital and the Staff for their attentive initial processing, their diligence, inspirational professionalism, their commitment and skilful approach during the appointment coupled with the individual empathy towards me as a patient. I would also like to positively comment on the immaculate cleanliness of all the rooms which I was processed through.

Thank you all for your patience, exceptional care, and tremendous selflessness towards your patient’s. Keep up the great work well done.

In admiration and respect

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Responses

Response from Support Services Manager (Northern Services), Facilities (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 16/02/2024 at 12:21
Published on Care Opinion at 12:28


Dear Ralphie

Thank you for your comments regarding your recent visit to Bideford Hospital. I work with the Facilities team regarding cleanliness and carrying out cleanliness audits of all community sites. It is lovely to have the feedback from a patients perspective of how clean all the areas you visited were.

I will be sure to pass this on the the housekeeping team.

Yours Sincerely

Mike Oldfield

Support Services Manager

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