"I am very unhappy with the way things have been treated"

I am a service user and have been for a number of years in the Eastleigh branch of inclusion. I am just over 10 months off of crack & heroin & wanted to start my reduction of my methadone of which I asked repeatedly before Christmas.

This only happened two weeks ago at the beginning of February 2024. I successfully reduce 10 mil. I spoke to my key worker to clarify that there will be a pause in the reduction, as I had some personal things going on and felt I could not do everything at the same time. They assured me it was paused.

I pick my script up on a Tuesday once a week. I am a day ahead I always have been since when I was using so when I picked up this Tuesday I didn’t look at the bottles until the next day and when I did I realize my methadone had been reduced by 15 mil I had successfully reduced to 50 mil of methadone but they prescribed me 35 mil of methadone. 

I rang and made a complaint and they gave a prescription for six days worth of 15 ml, however the chemist has told me that my script for next week has gone down to 3ml & the way that the staff are in Eastleigh it is very difficult to get any help.

It infuriates me that if I were to miss an appointment or didn’t go to groups if they made it so I had to or missed my script for a day, I would be penalized, but when there is a so-called computer error, there is nothing-in compensation for me having an upset when I am clean & this could’ve caused a relapse.

I feel it is disgusting that a organization that is supposed to help people like me get to the point where I am is nearly bringing me back down to my knees without an apology at all. 

I am very unhappy with the way things have been treated