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"Lovely positive experience"

About: University Hospital Wishaw / Physiotherapy

(as a service user),

I attended Pelvic Health Physiotherapy and was seen by Therapist Rachel.

The whole experience from start to finish was so positive, I would really like to feedback that Rachel was fantastic, from an initial phone consultation where she was so understanding and knowledgeable, to,meeting her for a face-to-face appointment at University Hospital Wishaw, she made me feel at ease, showing care and compassion.

I came away from the appointment knowing exactly what I needed to do, I would also like to say she was very supportive of me having my son with me, offering me her room to change and breastfeed him.

The Receptionist within the department was also very approachable and helpful. Thank you, Rachel is a credit to NHS Lanarkshire. 

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Responses

Response from Laura Walker, Physiotherapy Lead UHW, Physiotherapy, NHSL 2 months ago
Laura Walker
Physiotherapy Lead UHW, Physiotherapy,
NHSL
Submitted on 15/02/2024 at 17:32
Published on Care Opinion on 16/02/2024 at 07:35


Hi Daisy90,

Thank you very much for taking time to leave your lovely feedback. It's great to hear that Rachel was fantastic and made you feel at ease, showing care and compassion.

I am pleased to know that you left the appointment knowing exactly what you needed to do.

I am also delighted to hear that our receptionist within the department was very approachable and helpful.

I will make sure that both Rachel and our receptionist hear your lovely feedback.

Thank you

Laura Walker

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