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Really helpful, kind and caring

Posted By Belfast

"Really helpful, kind and caring"

About: North Down Community Services / Ards Community Midwives

(as a staff member posting for a patient/service user),

I have been under the care of the community midwifery team in the SE Trust. The midwives and support staff have been brilliant, calling out with lots of practical advice, listening to both myself and my husband, answering many questions and keeping an eye on my own health with various clinical obs. Each member of staff in this team has been really helpful, kind and caring. I have felt that they really helped to listen to us and reassure us. I have also been provided with much support in my breast feeding journey with lots of really useful advice. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 04/03/2024 at 11:13
Published on Care Opinion at 11:13

picture of Conor Campbell

Dear Belfast

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of the team at Ards Community Midwifery.

It is great to learn that your quality of care and personal experience has been of the standard that we aspire to.

I have shared your positive feedback to the team who greatly appreciate your kind words.

I hope that you and your baby keep well going forward.

Best wishes

Conor

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