This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Outpatient Appointment

Posted By Elderly Outpatient

"Outpatient Appointment"

About: Outpatients Services / Level 8B Ophthalmology

(as a service user),

There was no information or transparency to tell us what was going on, who we were speaking to, or how long we might have to wait. A routine outpatient appointment has taken over an hour and a half to be seen, waiting in a corridor with my 94-year-old relative.

We initially thought the auxiliary nurse was the doctor as they never introduced himself. My relative was asked for his details but couldn’t understand the nurse due to their accent. We were then told to wait back out in the corridor. After some more time, we were brought into an imaging room but again not told the role of the person there. We then waited further in the corridor, where we still are while writing this, and have not been told what we are waiting on or what the outcome of today will be.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clare Lundy, Co-Director, Imaging, Medical Physics and Outpatient Services, Belfast HSC Trust 2 months ago
Clare Lundy
Co-Director, Imaging, Medical Physics and Outpatient Services,
Belfast HSC Trust

Submitted on 13/02/2024 at 12:06
Published on Care Opinion at 18:20

Dear Service User.

I am so very sorry to hear of your experience. Can I please ask you to make contact with the Nurse-in-charge at the clinic so as we can establish the plan of care and any treatment requirements.

I have also escalated your concerns to the Ophthalmology Service Manager so as we can ensure that corrective action is taken.

Please do let me know how you get on. You can contact me through this portal.

Thanks

Clare Lundy

Co-Director.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Mary Hanrahan, Ophthalmology Service Manager, Belfast HSC Trust 2 months ago
Mary Hanrahan
Ophthalmology Service Manager,
Belfast HSC Trust

Submitted on 13/02/2024 at 12:28
Published on Care Opinion at 12:28

picture of Mary Hanrahan

Dear Elderly Outpatient

I am very sorry to read about your experience in our outpatients department. This is not acceptable and the Sister in Charge of the area will address the issues you have raised immediately.

Your experience warrants a person apology and if you could forward the patients name to a confidential email address PatientExperience@belfasttrust.hscni.net I will be in touch with you in due course to apologise in person.

Again, I am sorry for your experience and we will address the issues you have raised immediately.

Mary Hanrahan

Ophthalmology Service Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k