There was no information or transparency to tell us what was going on, who we were speaking to, or how long we might have to wait. A routine outpatient appointment has taken over an hour and a half to be seen, waiting in a corridor with my 94-year-old relative.
We initially thought the auxiliary nurse was the doctor as they never introduced himself. My relative was asked for his details but couldn’t understand the nurse due to their accent. We were then told to wait back out in the corridor. After some more time, we were brought into an imaging room but again not told the role of the person there. We then waited further in the corridor, where we still are while writing this, and have not been told what we are waiting on or what the outcome of today will be.
"Outpatient Appointment"
About: Outpatients Services / Level 8B Ophthalmology Outpatients Services Level 8B Ophthalmology BT12 6BA
Posted by Elderly Outpatient (as ),
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