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Very frustrating system

Posted By Mummymummy

"Very frustrating system"

About: General practices in Forth Valley

(as a service user),

My son has been poorly all weekend so come 8.30 on Monday I call the GP for an appointment. Over the course of 20 minutes I make multiple calls only to finally get through and be told there are no appointments left. No questions asked around the reason for the call but instead why not try the pharmacy. Very frustrating system.

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 16 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 13/02/2024 at 16:25
Published on Care Opinion at 16:25

Dear Mummymummy

Thank you for sharing with us your experience and I am sorry you had difficulty in obtaining an appointment with your GP Practice. I know it must be very frustrating and disappointing for you particularly, when you are looking for advice and support regarding your son, and I do hope that he is now feeling a bit better.

To enable me share your experience with your GP Practice, I would be grateful if you could contact me on 01324 566162 or by e-mail at caroline.logan@nhs.scot, so that I can gather further information.

Many thanks and I look forward to hearing from you.

Caroline

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