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The advanced nurse practitioner in ED is a star

Posted By lionfz99

"The advanced nurse practitioner in ED is a star"

About: Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I suffered an arm fracture and knee dislocation. Fantastic service from NIAS, really sorry I didn’t get the two fellas names but made me really comfortable after a fall and taking me to A&E.

The star of the show was Leona the ANP in A&E, seen me through from start to finish, making sure I was comfortable and explaining everything really well. She is a credit to the trust and indeed the NHS. 

Nice and quick visit and treated the very best. Thank you all so much.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service about a year and a half ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 14/02/2024 at 15:37
Published on Care Opinion at 15:37

picture of Neil Gillan

Good afternoon, Lionfz99

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn about the fantastic service provided by the crew. Feedback such as this lifts the morale of the whole organisation in what is a challenging period. I wish you a speedy recovery.

Best wishes

Neil

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Response from AnnMarie Conlon, Falls Integrated Pathway Co-Ordinator, Primary Care Older People, WHSCT about a year and a half ago
AnnMarie Conlon
Falls Integrated Pathway Co-Ordinator, Primary Care Older People,
WHSCT

Submitted on 21/02/2024 at 09:50
Published on Care Opinion at 09:50

picture of AnnMarie Conlon

Dear Lionfz99,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

Thank you for taking the time to share your feedback on the service received through Care Opinion. We are always grateful to those who share their experiences of the services they have received.

It was reassuring to learn that you received an excellent service at the time of attendance.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

I hope that you are making a good recovery at this time. If you require information to support with Falls Prevention, do not hesitate to get in contact.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McNaughton at involve@westerntrust.hscni.net or call on 07775993582.

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Response from Karima Gray, Nurse Manager Emergency Department Altnagelvin Hospital, Acute Services Altnagelvin, WHSCT about a year and a half ago
Karima Gray
Nurse Manager Emergency Department Altnagelvin Hospital, Acute Services Altnagelvin,
WHSCT

Submitted on 21/02/2024 at 14:24
Published on Care Opinion at 14:24

Dear lionfz99,

My name is Karima and I am one of the Senior Sisters in the Emergency Dep, Altnagelvin Hospital. Whilst I am very sorry to hear of your accident which resulted in both a fracture and a dislocation, I am pleased to hear that you had such a positive experience in the department whilst being cared for by our Nurse Practitioner Leona.

A&E can be a very difficult place to work in given the pressures, but I think we have a fantastic team of people working here, such as Leona. I agree that she is a credit to the trust and an amazing asset to our team.

I will be sure to pass your story on to her.

I hope you are recovering well at home and I would like to thank you for taking your time to tell us about your experience.

Kind Regards,

Karima

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