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"Excellent GP"

About: Borders General Hospital / GP Out of Hours (BECS)

(as the patient),

I attended my local out of hours service. The GP I saw was obviously very trauma and mental health informed, which is fantastic. He really listened to me and took the time to reassure me about a few things in relation to my care. He provided me with good insight and a better plan for trying to move forward in the future. I left my appointment feeling hopeful. I don't always feel like medical professionals understand me and I can often feel very misunderstood and judged when I receive treatment and care. However, the GP I saw was extremely patient and understanding and it meant a lot that he took so much time to chat.

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Responses

Response from Assistant Operational Service Manager, Unscheduled Care, NHS Borders 2 months ago
Submitted on 19/02/2024 at 09:47
Published on Care Opinion at 10:23


Hello,

Thanks for taking the time to write and let us know about your experience when you attended the out of hours service recently. I'm really pleased to hear the positive comments about the GP that you saw and I will make sure to pass your comments to them.

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