"Patient waiting on prescribed medicine when being discharged"

Husband admitted from endoscopy  clinic where receiving his 3 months Halo treatment for overnight to GRI ward 65 as slight bleed and had to be  given iron dosage intravenously. 

Able to go home next day but waiting on medication. However, told could go home and we (family) can collect later which we have done on previous occasions from pharmacy.  Prescription  sent to ward 65  at  lunchtime. Staff were excellent and phoned  to say would let us know when arrived in ward.

However 7pm again staff phoned to say hadn't arrived and tried to trace porter who was to deliver to ward, but can't. Therefore said perhaps wait till tomorrow  as medication not particularly urgent . Now this whole episode raises a few issues for me:

1) should husband have just stayed in ward therefore taking up a much need bed  just to wait for prescription?

2) could a prescription  be given to patient to get at their own pharmacy?

3) porters delivering medications :

One porter? 

Priority delivering? (By Ward? By urgency  as patients need to start taking immediately?)

Contacting  porters: Thought carried radios ? Manager/Supervisor not got their phones? 

I feel this whole procedure needs to be addressed as in our experience it definitely was not working.

I feel that there is a need to have one procedure in place:

1)  either patient stays in ward not allowed to discharge till medication arrives

2) or there is an area at pharmacy used where patients wait to receive medication 

3) or scripts given for patient to collect themselves 

I felt it was very bad organisation and utilizing of people. 

I am thinking I have ordered on Amazon and had a delivery sooner (Yes, I know I paid Amazon for goods and not paying NHS (well not directly) but it's things like this that cause complaints and  can be easily solved if have one system for all to follow.

My thoughts are medication was probably taken to either wrong ward or ward 65 porter told patient has left and script back at pharmacy. Let's see if we can get a proper explanation and quite sure not first to raise this .

Don't like calling this complaint as a  retired NHS employee and family all NHS employees and very proud to be, so let's call this feedback.

I get extremely angry at NHS complaints but some easily solved if someone takes on feedback .