I have very recently lost all hearing. I was concerned about communication at hospital and wondered how I would be welcomed and informed in an appropriate manner.
The theatre and day surgery ward staff were Fabulous. All of them, including the surgeon, used techniques that communicated well with me and asked me for my responses. I was kept informed through out.
The massive difference that this makes to a non hearing person in unquantifiable. Please spread this excellence throughout the medical and wider community.
The reception staff did not appear to as confident in communicating with me and directed conversations to my hearing partner. I feel that they are in a very isolated location and do not get the opportunities to see others engaging.
They probably do not get the same level of practical deaf/ hard of hearing awareness training. Teams working together. Spread the excellence throughout the NHS.
"They used techniques that communicated well with me"
About: New Victoria Hospital / Day surgery New Victoria Hospital Day surgery Glasgow G42 9LF New Victoria Hospital / Theatres, Recovery and Anaesthetics New Victoria Hospital Theatres, Recovery and Anaesthetics Glasgow G42 9LF
Posted by Sand4C (as ),