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Respiratory team, i.e. nurses and physio

Posted By Unhappy2405

"Respiratory team, i.e. nurses and physio"

About: Royal Devon & Exeter Hospital (Wonford) / Respiratory medicine

(as a relative),

I went to an appointment with my husband for an antibiotic trial (nebuliser) but was not allowed in with him. Had to just sit in the waiting room. Feel I was not able to support my husband. I was told this was because it was an antibiotic treatment. If it’s that toxic, I do not understand why they are using it and why they did not give my husband gloves. I will not be having it in my house if it’s that toxic. I think it is a disgrace and feel the respiratory team we met had no idea what they are saying or doing. My husband didn’t even get told side effects of it. If it’s that dangerous, I don't understand why they are using it. Not happy with with them.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 14 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 22/02/2024 at 17:12
Published on Care Opinion at 17:12

picture of Lisa Townsend

Dear Unhappy2405

Thank you for your feedback. I am sorry that you felt unable to support your husband and that the side effects of the antibiotic were not clearly explained to you on your recent visit to Wonford. I can tell from your feedback that this was distressing for you and I would like to help resolve this.

Due to the anonymous nature of Care Opinion I am unsure of the clinic that you visited. If you would like to contact the Patient Experience team on rduh.patientexperience@nhs.net quoting reference 1163281, giving your name, contact details along with the details of the clinic you visited a member of the team will look into this for you.

Thank you again for taking the time to leave feedback. I hope to hear from you soon.

Kind regards

Lisa

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