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Staff was great at making me feel at ease

Posted By aquariusef63

"Staff was great at making me feel at ease"

About: Musgrave Park Hospital / Rheumatology Rheumatology / Rheumatology Unit - Whithers 3A

(as a service user),

A couple of weeks ago I was unfortunate enough to have a Hickman line infection and needed admission to Musgrave.

The idea of admission was stressful but Dr Ball and her team were very patient. Adrian the doctor over the weekend was great at making me feel at ease and keeping me informed of what was happening, the nurse Anna Maria on the ward was great too.

Nurses Debbie and Fiona provided a listening ear. The ward doctor Niamh and the pharmacist Una did endless phone calls to get me home on the IV antibiotics which was so appreciated. They understood the importance of me getting home again and it was so appreciated. 

I would like to mention how helpful Keelin the secretary has been as well.

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 12 months ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust

Submitted on 23/05/2024 at 20:30
Published on Care Opinion at 20:30

Hi (aquariusef63 )

My name is Dr Seamus O’Brien I want to apologies for the lateness of this response, there was some difficulties in getting this story to myself however the Patient and Client Experience Facilitator for the Belfast Trust has forwarded your story to myself. I hope you are doing well and want to thank you for posting your story on Care Opinion.

Thank you for the lovely comments this has already been passed on to the staff you have mentioned and will be shared with the wider team.

Please if you wish to discuss anything further please contact PatientExperience@belfasttrust.hscni.net and leave your details and the Facilitator will ensure this is passed to myself.

Again - I want to thank you for telling us about your positive experience. This is very much appreciated by the clinical team.

Many thanks

Dr Seamus O’Brien

Senior Manager

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