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"The service of care was outstanding"

About: University Hospital Ayr / Urology

(as a service user),

Took my elderly mum to an outpatient appointment at Ayr Hospital Urology.

The service of care was outstanding - from initial discussion with the senior nurse practitioner ,all through every part of the process.

My mum's initial concerns were alleviated and it was really good that I could be with her through this process .

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Responses

Response from Hazel Hainey, Lead Nurse for Medicine, Acute Services, NHS Ayrshire and Arran 16 months ago
Hazel Hainey
Lead Nurse for Medicine, Acute Services,
NHS Ayrshire and Arran
Submitted on 12/02/2024 at 13:48
Published on Care Opinion at 13:48


Dear JK829

Thank you so much for this lovely feedback and I am glad you and your mum felt supported during her visit. As Clinical Nurse Manger for the service I pass on your kind words to the staff.

I hope your mum continues to keep well.

Kind Regards

Hazel Hainey

Clinical Nurse Manager Surgical Services

UHA

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