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The genuine kindness of the staff touched my heart

Posted By Concered Patient

"The genuine kindness of the staff touched my heart"

About: University Hospital Monklands / Endoscopy

(as a service user),

I would like to thank all the staff at Monklands endoscopy unit. I recently attended the unit and was treated with professionalism and care at every point. I felt well informed about the process and the genuine kindness of the staff touched my heart. Thank you so much you made an embarrassing situation easy. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire about a year and a half ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 14/02/2024 at 23:42
Published on Care Opinion at 23:42

picture of Jennifer Montgomery

Dear Concerned Patient,

Thank you for sharing your experience of University Hospital Monklands, Endoscopy.

I am so pleased to hear that, despite it being an embarrassing situation, you were treated with genuine kindness and respect. This must have made a real difference in making you feel reassured and at ease for the procedure. I am glad that you were well informed about the procedure as well.

I will ensure your kind words are passed on to the team and I am sure they will get a real boost in hearing this.

I hope you are keeping well.

Kind Regards,

Jenni

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