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"GP refused to see my baby"

About: Downs Way Medical Practice

(as a service user),

Shocking

I was urgently referred to my Doctors after visiting my pharmacist with my 7 week old baby.  

The pharmacist was very concerned about my babies vitals and said she should be checked by a doctor asap and sent me to my GP.

On arrival, the on-call GP refused to see her, or even come out to reception to speak to me, instead teams messaging the receptionist.

My new born baby was covered in a rash head to toe, and very sleepy/ floppy.  

I find it unacceptable given her age that they were unable to come out to speak to us, given they were available and take a few minutes to assess her in this emergency situation. 

The receptionist apologised on his behalf and suggested calling 111. 

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