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"So grateful for how amazing everyone was"

About: Omagh Primary Care Complex / Day Procedure Unit Omagh Primary Care Complex / Outpatients

(as a service user),

I have been waiting for a laparoscopy and was called for my pre assessment  and the nurses at pre assessment in outpatients were amazing! They could tell I was very nervous and really put my mind at ease and gave me a good laugh.

I was then told I would be getting my procedure the following week. A nurse liased with me on the phone letting me know all my pre assessment tests were normal and that the procedure would be going ahead as planned.

I arrived to day procedure and was promptly greeted by a nurse, Donna, who brought me in to my own room and chatted to me and asked me questions relating to my health before getting the procedure accompanied by another nurse, Ruth. Both were great and were in and out checking on me.

The anaesthetist arrived to introduce himself and ask me more questions before getting the anaesthetic, he was also great. The Dr (Dr Mcilwaine) arrived to check with me for consent and chat about the procedure beforehand to make sure I was happy to go ahead.

I was so nervous walking into the theatre and the nurses there were great as well and put my mind at ease.

Next thing I knew I was awake and in recovery, everything went well. Dr Mcilwaine came to see me to chat about the procedure as well as the anaesthetist and the nurses looked after me until I was able to go back to day procedure ward. Here Donna looked after me so well again with another few nurses until I was allowed to go home.

So grateful for how amazing everyone was, I couldn’t fault one member of staff. Thanks for everything. 

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Responses

Response from Donna Smyth, Staff Nurse, Day procedures, Western Health and Social Care Trust 15 months ago
Donna Smyth
Staff Nurse, Day procedures,
Western Health and Social Care Trust
Submitted on 12/02/2024 at 12:01
Published on Care Opinion at 12:13


picture of Donna Smyth

Good Morning KT14,

We are delighted that we were able to provide a compassionate and positive care experience for you KT14 throughout your stay with ourselves.

Thank you for taking the time to provide feedback.

Wishing you a speedy recovery

Donna 😊

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Response from Lesley Fields, Lead Nurse for Pre-operative Assessment, Acute Services Altnagelvin, WHSCT 15 months ago
Lesley Fields
Lead Nurse for Pre-operative Assessment, Acute Services Altnagelvin,
WHSCT
Submitted on 13/02/2024 at 12:27
Published on Care Opinion at 12:44


Dear KT14,

Thank you for your kind words about your experience with the pre-op assessment team. We aim to provide the highest standard of care, and your positive feedback is appreciated and will be shared with the rest of the pre-op assessment staff. We hope you recover soon.

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