Text size

Theme

Language

"An astonishing ambassador for the NHS"

About: Belfast City Hospital / Oncology Belfast City Hospital / Pain Management

(as the patient),

I was recently diagnosed with Waldenstrom Macroglobulinemia and was experiencing severe Peripheral Neuropathy in both my hands and feet.  I was subsequently referred to the Palliative Care team at BCH for pain management.

Nurse Ruth was assigned to my case and from our first consultation, she put me immediately at ease. Ruth listened intensely as I explained the background to my diagnosis, details of the patterns and nature of the pain that I was experiencing and previous unsuccessful medications that had been prescribed.

Ruth researched my medical history and consulted with my Haematologist to ensure there would be no conflict with my ongoing chemotherapy treatment. She recommended to me the prescription of a 2nd neuropathic pain killer to be introduced gradually over a 3 week period. 

Ruth undertook to telephone me at agreed times over that 3-week period to check on progress and without fail honoured every one of those commitments.

Ruth is an amazing professional and over the course of that period regulated my medication to achieve optimum pain relief. She is an astonishing ambassador for the NHS.

My thanks to Ruth for making my journey a lot less painful.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jean Maguire, Belfast Health and Social Care Trust 13 months ago
Jean Maguire
Belfast Health and Social Care Trust
Submitted on 25/03/2024 at 09:53
Published on Care Opinion at 10:10


Hello, first of all thank you for sharing your experience.

I am the Nurse Team lead for the Macmillan Palliative Care Nurses. I want to let you know that I have shared your comments with Ruth this morning. Your feedback illustrates very clearly Ruth's patient centred care, ensuring your pain management was tailored to your specific needs and that you benefited greatly from Ruth's expertise, professionalism and compassionate care. Thank you for sharing this with the Palliative Care Team and Ruth. I intend to share this widely with our team so that we can all learn from your experience and share the care you received from our Palliative Care Nurse Ruth.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k