"It should be a two-way communication"

Was told in December 2023 that I would be having fortnightly appointments. I have had two appointments since then in the fortnightly appointments that was agreed.

However, 3rd appointment has not been made, so yet again I phone to see when it was, to be told one had not been made, so I was then transferred to outpatient appointments, to be told that the appointments coordinator will be emailed and I would receive a call the next day.

This call yet again has not been made to myself. I am absolutely beyond words as it doesn't appear to matter what changes are planned, the same things are repeatedly happening. I find it disgusting that they expect patients to be the ones chasing everything up when it should be a two-way communication.

This is not my first time having to post about no return phonecalls from the Victoria hospital