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Positive experience at the breast clinic

Posted By Satisfied customer 1961

"Positive experience at the breast clinic"

About: Royal Alexandra Hospital / Breast Clinic

(as a service user),

I was to have been referred to the breast clinic after I attended as a referral from GP. I had to call the hospital and eventually spoke to the breast clinic secretary who was superb.

I attended that afternoon and had a consultant review, an ultrasound and aspiration and further consultant review before being discharged with advice regarding any further problems. The process was very well organised.

I felt very reassured after the consultation as I had been very frustrated at having to start a process of trying to arrange my own follow up at a certain clinic. The original referral had not been correctly arranged.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/02/2024 at 10:17
Published on Care Opinion at 10:17

picture of Nicole McInally

Dear Satisfied Customer 1961

Thank you for taking the time to share your feedback. I am sorry to hear that your original referral has not been arranged correctly and for the frustration this caused. However, I am pleased to hear that the breast clinic secretary was superb and that the process was well organised.

I will share your feedback with the Breast Clinic Team.

Best wishes

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/02/2024 at 13:03
Published on Care Opinion at 13:03

picture of Nicole McInally

Posted on behalf of Pamela McQuarrie, Clinical Services Manager, General Surgery

Thank you “satisfied customer 1961” for taking time to post a comment about your recent consultation at the breast clinic at the Royal Alexandra Hospital, Paisley. It is always greatly appreciated by all the team to receive such nice feedback, I will ensure this is shared with them.

I was glad to read you received help via the breast secretary and then was able to attend clinic later that day. It makes such a difference to have that quick action to enable the consultation to take place and to give you the reassurance you deserved during a very worrying time.

I was sorry however to hear there were problems with your original referral, it would helpful for me to understand what went wrong, and if there was anything we could do to improve. Please get back in touch if you would like to talk any of that through with me. (Pamela.McQuarrie@ggc.scot.nhs.uk)

Take Care

Pamela

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