Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent response from my local health service

Posted By Harry920

"Excellent response from my local health service"

About: Dermatology / CLIC (Community Locality Image Centre) Dermatology / Dermatology Outpatients General practices in Tayside

(as a service user),

I have an irregular mole on my chest. I flagged up my concern to my GP. My GP sent photos to the dermatology department at Ninewells hospital. Within a few days I received a letter inviting me to drop by the hospital at my own convenience to have some pictures taken.

I received a call shortly after returning home, to arrange a further appointment with a dermatologist to review the results of the photos. 

So within the space of a few days the problem will have been addressed. 

Who knows how it will progress, hopefully well (!), but if the continuation is less than optimal for me, then at least it was not due to a lack of care by my local health service. 

Excellent response...! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside 16 months ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 07/02/2024 at 12:46
Published on Care Opinion at 12:46

picture of Victoria Sullivan

Dear Harry920

Thank you for taking the time to share your feedback about your GP Practice. Feedback is very valuable to all areas of the NHS, and I'm sure their staff will be delighted to hear that your experience there has been positive. Unfortunately, GP practices are not part of Care Opinion at this time, as each GP Practice is an independent business. So that they can see your feedback, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

With best wishes

Victoria Sullivan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pamela Anderson, NHS Tayside 16 months ago
Pamela Anderson
NHS Tayside

Submitted on 07/02/2024 at 18:07
Published on Care Opinion at 18:07

Dear Harry920

Thank you for taking the time to provide your lovely feedback regarding our CLIC photography and Dermatology services.

We strive to provide the best possible care and experiences to our patients and as this is a relatively new service we are offering to our patients, your feedback will be used when reviewing the impact this change has made.

I will send your feedback onto the teams.

Kind regards

Leaca Crawford

Senior Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k