Care Opinion

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Exceptional care and support

Posted By PCR

"Exceptional care and support"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I had to call 111 this morning as a result of an asthma attack. The call handler was very kind and efficient, as was the nurse that I spoke to. She then forwarded my notes to Stirling Out of Hours. A very kind and caring GP called me back and arranged to send a prescription to a local pharmacy. I’m sorry that I didn’t catch the names but I am so very grateful for the exceptional care and support that I received. I know how tough it is for everyone working in the NHS just now and I just wanted to say a huge thank you. 

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley 16 months ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 06/02/2024 at 17:05
Published on Care Opinion at 21:33

Good afternoon,

Thank you for taking the time to share your experience in your recent interaction with Out of Hours service.

I am sorry to hear of your asthma attack however am pleased to hear that your call was managed efficiently by the call handler and the nurse. I am equally delighted to hear that you found the GP kind and caring and that you found the care and support you received exceptional and that you were able to receive appropriate medication from your local pharmacy.

I hope you have fully recovered and I will pass your feedback onto the team who I know will value and appreciate this

Regards

Andrew McCall

Service Manager

Out of Hours

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 16 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/02/2024 at 21:54
Published on Care Opinion on 08/02/2024 at 08:33

picture of Stephanie W

Dear PCR

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had to contact 111 after suffering an asthma attack. I am pleased to read you received onward care and a prescription was arranged, I hope you are recovering well.

It is great to hear the NHS 24 Call Handler and Nurse you spoke with were so kind and efficient.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Stephanie

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