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Care Opinion

NHS 24,ward 49 Queen Elizabeth University Hospital

Posted By Lwhgiffnock

"NHS 24,ward 49 Queen Elizabeth University Hospital"

About: NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Gynaecology (Ward 49)

(as a service user),

I phoned NHS 24 on Thursday morning as after 2 days of unexplained stomach pain getting worse I needed to get advice on what to do next. The call handler and nurse were superb at getting the details and I was initially referred to the out of hours service. I was phoned to say to head to A and E QEUH. I was seen very quickly and triaged and had a CT scan. I was admitted to ward 49 and stayed there 2 nights. All the staff in ward 49 are a credit to the NHS and I could not praise them highly enough. The kindness. The problem solving. The efficiency.  Just wonderful. Although I may have surgery to come I am just so grateful that at every stage on the journey I was treated seriously as I knew there was something badly wrong that needed dealt with urgently.  Thank you all

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 4 months ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 05/02/2024 at 11:05
Published on Care Opinion at 11:05

picture of Nikki Harvey

Dear Lwhgiffnock

Thank you so much for spending the time to offer feedback on the Ward 49 team.

They will be delighted that you found them kind and efficient - as well as showing good problem solving techniques. That you felt the team treated your condition seriously and with urgency is also good to hear under the circumstances you were admitted.

I will pass this feedback on to the team.

I wish you well in the future, especially as you may require surgery.

Kind regards,

Nikki Harvey

Interim Lead Nurse Gynaecology/ACS.

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Response from Karen, Patient Experience Officer, NHS 24 4 months ago
Karen
Patient Experience Officer,
NHS 24

Manage patient feedback

Submitted on 06/02/2024 at 10:35
Published on Care Opinion at 13:30

picture of Karen

Dear Lwhgiffnock,

Thank you for sharing your experience on Care Opinion. I am sorry to learn of your stomach pain which caused you to contact 111. I am pleased to read you received onward care and I hope you are recovering well.

I am delighted to learn of the positive journey you experienced during each stage of your care and I am extremely delighted NHS 24 played a part in this. I’m sure my colleagues from NHS Greater Glasgow and Clyde share my delight.

If you wish to share more information with me regarding the NHS 24 element of your feedback, then I could identify the Call Handler and Nurse who managed your call and share your Care Opinion story with them. We always ensure our staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Karen.

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