"Incredibly disappointed"

I self referred myself to this service last year I needed support.

After filling out the referral form I heard nothing with the hope of an assessment. I heard nothing.  I had to chase this up at least three times. Eventually (after a few weeks) somebody got back to me and we arranged for them to ring me the following day at 10 am. 

I  had another appointment that day, but as this was so important, I’d managed to juggle things around so that I could take the call.

I did not receive a call. This was in early January. I never received any apology or explanation. Nothing at all. I then filled out the complaint form. This stated I would be contacted within five days of filling this out. Again I heard nothing.

This incredibly disappointing. People using the service of vulnerable and in need of help. This can be triggering for my mental health as it was for me.

Unfortunately, since then, I have heard some awful reviews about this service, and unfortunately as with my case these seem founded.