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Good standard care

Posted By Queen1978

"Good standard care"

About: Forth Valley Community Services / Immunisation Team Stirling Care Village / Minor injuries unit

(as a service user),

Having had a human bite, at work, I called  111 who referred me to minor injuries at Stirling health and care village. The care I received was outstanding. Staff nurse Cathy was professional, caring and very kind. Cathy reassured me every step of the way through my treatment plan. Following in from this I review a call from the nhs forth valley immunisation team who were also very reassuring and gave me a clear immunisation treatment plan. 

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Responses

Response from Angela Collins, Team Lead, Women, Children & Sexual Health, NHS Forth Valley 3 months ago
Angela Collins
Team Lead, Women, Children & Sexual Health,
NHS Forth Valley

Submitted on 14/02/2024 at 09:41
Published on Care Opinion at 09:54

Dear Queen1978

Thank you for taking the time to provide feedback on your experience following the bite you sustained at work.

I am delighted to hear that your interaction with the Immunisation Service was a positive experience and we were able to give you a clear treatment plan.

I will pass on your feedback to staff to highlight that our processes for treatment plans and vaccinations are effective and efficient.

Yours Sincerely

Angela Collins

Team Lead, Immunisation Service.

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 2 months ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 19/02/2024 at 09:04
Published on Care Opinion at 09:04

Dear Queen1978

Thank you for taking the time to share feedback on your recent experience in minor injuries and ongoing care afterwards with the immunisation team.

I will pass this onto the minors team.

Best Wishes

Tracey

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