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"The staff were attentive, kind and caring"

About: Craigavon Area Hospital / Acute Medical Unit (AMU) Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / First responder paramedic

(as a service user),

I was transported to Craigavon Area Hospital just after Christmas, following an acute exacerbation of COPD.

The St John’s ambulance staff who transported me were very professional and managed to keep me safe and calm.

Within ED the staff were excellent and despite being busy and me being isolated due to influenza A, the staff were attentive, kind and caring. I was then admitted for just under a week to AMU - where the staff were fantastic, this included the nursing, medical, AHP and all the support services staff.

From observation, all patients within the four bedded area I was in, were treated with dignity, respect and kindness. There was one nurse Siobhan, who was exceptional and went above and beyond.

I would like to thank all the staff who looked after me so well, in spite of the huge pressures they faced.

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Responses

Response from Clerical Assistant, Acute Medical Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 15 months ago
Submitted on 06/02/2024 at 09:55
Published on Care Opinion at 09:55


Hi Colmac62

Thank you for taking the time to leave your feedback regarding your time in AMU. It is great to hear you had such a positive experience during your time on the ward and that you were happy with the care you received from all staff, in particular Siobhan. I will be sure to pass on your feedback to the teams and wish you all the best.

Thank you

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 15 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 06/02/2024 at 19:31
Published on Care Opinion at 19:31


picture of Neil Gillan

Good evening Colmac62

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn that the staff involved in your transfer were professional and able to put you at ease. Feedback such as this lift the morale of those involved in what is a challenging period. I wish you the best with your recuperation.

Your sincerely

Neil

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