Care Opinion

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I felt well and truly safe and taken care of.

Posted By Badday

"I felt well and truly safe and taken care of."

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I cannot thank the staff enough from Paramedics, A&E , ARU1 and Ward 5D. From when I was picked up by ambulance to coming home, every department was amazing, I cannot fault any of them. I felt well and truly safe and taken care of. When leaving I had my outpatient appointment given to me. All of the above staff were kind and helpful in each department.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 05/02/2024 at 13:57
Published on Care Opinion at 13:57

Dear Badday

Thank you for sharing your story. It is lovely to hear that you are delighted with every aspect of the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care opinion name, your address and the date we attended.

I do hope your are recovering well.

kindest regards

David

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Response from Sharon Parrott, Clinical Service Manager, Medicine (South Sector), NHS Greater Glasgow and Clyde about a year and a half ago
Sharon Parrott
Clinical Service Manager, Medicine (South Sector),
NHS Greater Glasgow and Clyde

Submitted on 05/02/2024 at 14:37
Published on Care Opinion at 14:56

I am pleased to hear you had a good care experience. As the Clinical Service Manager for Ward 5D, I will ensure your positive comments are shared with the team.

Thank you for taking the time to provide such positive feedback.

Many thanks and take care.

Sharon Parrott

Clinical Service Manager – Medicine South Sector

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde about a year and a half ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 06/02/2024 at 06:22
Published on Care Opinion at 06:22

picture of Karen Hughes

Dear Baddy,

thank you so much for taking the time to submit a care opinion, I hope you are fully recovered from your recent attendance, I am delighted that you felt safe and taken care of in all aspects of your treatment, I will pass on your lovely comments to our staff in The Emergency Department - they will be delighted to receive them.

with kind regards

Karen

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