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I felt as if I was attending a nice chat with a friend

Posted By Marpr67

"I felt as if I was attending a nice chat with a friend"

About: University Hospital Monklands / Pre Admission Assessment

(as the patient),

I recently had my pre assessment appointment with staff nurse Lisa at Monklands Hospital. I am in my 80s and about to embark on  a total knee replacement surgery. This lady is very very special in every way. Firstly she telephoned me to say she had an earlier appointment which I was happy to attend. From the moment my assessment began she put me at ease  telling me anecdotes about  her working life. I felt as if I was attending a nice chat with a friend. Needless to say the assessment was carried out in a thoroughly professional manner covering every aspect. I now feel less apprehensive about my operation thanks to Lisa. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 17 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 07/02/2024 at 17:51
Published on Care Opinion at 17:51

picture of Jennifer Montgomery

Dear Marpr67,

Thank you for sharing your experience of University Hospital Monklands, Pre-Admission Assessment.

What a lovely experience you have had with Lisa! It is so heart-warming to hear that speaking to her was like having a chat with a friend but that she was professional and thorough in her work throughout your assessment. This must have been very reassuring and is such a good example of person centred care.

I would be delighted to share your kind words and feedback with Lisa who I am sure will get a real boost from hearing your feedback.

I hope that all goes well with your procedure.

Kind Regards,

Jenni

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