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Calming, empathetic, patient and reassuring

Posted By Boden55

"Calming, empathetic, patient and reassuring"

About: Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50)

(as a service user),

After I received some unexpected results via a private scan I was asked to make an urgent appointment with my own NHS team.

I contacted my Consultant Dr Richmond's Secretary (Cheryl) who was very kind and understanding, and aware of my heightened anxiety, dealt with things quickly.

When I got to the department I was seen by a variety of professionals who were all very patient, explained things in a  clear way and went out of their way to re-assure me where possible and ensure I had all the available information required. The Midwife Christine was just fantastic, she was very calming, empathetic, patient and reassuring.

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC 3 months ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC

Submitted on 02/02/2024 at 15:37
Published on Care Opinion at 15:37

picture of Gaynor Bird

Dear Boden55,

Thank you for taking the time to tell s about your recent experience here at the Queen Elizabeth University Hospital Maternity Unit in Glasgow.

I am glad to hear that Cheryl was able to help deal with the situation quickly and help put a plan in place for you.

It is great to read of the patient and reassuring care you received from the team and that such calming, empathetic, patient and reassuring care was given by Christine and I will ensure that your thanks and feedback are passed on to the department.

At QEUH, our aim is always to strive for safe, kind and compassionate care for all women and I am very proud of all of our team and the care we continue to deliver each day.

Best wishes and thank you

Gaynor

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