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"Poor communication and bedside manner............"

About: Royal Devon & Exeter Hospital (Wonford) / Medical Imaging

(as a service user),

The receptionist was nice and helpful and told me about free parking (that was the best part of the day!)

In Yarty ward I found the nurses unfriendly and not helpful or reassuring at all. In Interventional radiology, the surgeon asked if I was having 1,2 or 3 Hickman lines fitted and queried the side it was to be fitted- they seemed to think that I would know, as they didn't! 

George, one of the nurses, helped me and was lovely the whole way through my ordeal- he stayed all the way through. 

The communication between Exeter and Barnstaple hospital did not seem connected, as Exeter did not know I was having Chemo, and booked me in for a hickman line on the same day as my chemo appt at Barnstaple. Nobody communicated re: my blood thinning medication until I actually asked about it

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Responses

Response from Lisa Townsend, Patient Experience Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 17 months ago
Lisa Townsend
Patient Experience Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 12/02/2024 at 12:55
Published on Care Opinion at 12:55


picture of Lisa Townsend

Dear Aunt Sally

Thank you for your feedback. I am sorry to hear that you didn’t have a positive experience whilst you were on Yarty ward and that the communication between Barnstaple and Exeter was poor on this occasion, this is not what we would wish for. I have shared your feedback with the ward manager and cancer services team who can use this for learning.

I have also asked that your feedback is shared with George and the reception team, who I am sure will appreciate your kind words.

Once again, thank you for taking the time to share your feedback.

Kind regards

Lisa

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