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"Nurse extremely rude to doctor and patient"

About: Aberdeen Royal Infirmary / Clinical haematology

(as a friend),

Orange zone level 4 to get blood taken, before and after speaking to the doctor, who was absolutely brilliant and handled the situation very professionally. However we encountered an extremely rude nurse who I feel dismissed my partner and the doctor with absolutely no professionalism.

I felt bad for the doctor, who probably has to go through this every day in there, where this type of interaction is clearly normal. However it felt wrong to watch and not say something, but now I am.

To say I was disgusted by the way this nurse interacted is an understatement. As I said my partner was getting bloods taken and I was there for emotional support during the appointment with the doctor whilst bloods were being taken.

On the two instances we were taken to get bloods done by the doctor, there was another patient in there getting bloods done, but the way they were spoken to and dismissed was shocking. I hope this nurse gets some training on how to speak to others in the work place. 

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Responses

Response from Caty Smith, Nurse Manager, Clinical Support Services - 3, NHS Grampian 2 months ago
Caty Smith
Nurse Manager, Clinical Support Services - 3,
NHS Grampian
Submitted on 10/02/2024 at 15:02
Published on Care Opinion at 15:02


Dear Pictorhd56

I am very sorry to read of your experience while attending the Haematology Clinic to support your partner. Thank you for taking the time to share your comments via Care Opinion, we value all comments to monitor and improve our service. To enable me to look into your comments further and be able to provide some direct feedback to your partner I would welcome an email or letter to me directly. My email address is catriona.smith2@nhs.scot

Thank you again and I hope to hear from your or your partner in the near future.

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