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Lack of communication

Posted By Grahol

"Lack of communication"

About: Forth Valley Royal Hospital / General surgery

(as a carer),

Husband admitted to surgical ward for 4 days. Very little information given to him or me, and when it was it was often contradictory and changing without explanation. When I called the ward it was a patient that answered! And when I did speak to staff I don’t think I should have to ask for the person's name and what profession they are. 

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Responses

Response from Andrea Wright, Operations Manager , Ambulatory. Diagnostics & Theatres, NHS Forth Valley 15 months ago
Andrea Wright
Operations Manager , Ambulatory. Diagnostics & Theatres,
NHS Forth Valley

Submitted on 01/02/2024 at 13:23
Published on Care Opinion at 16:49

Hi Grahol,

Thank you for taking the time to raise this issue. I would be interested to discuss your experience to gain clarity to I can action accordingly.

I would be happy to discuss at a time that suits yourself - please contact 01324566098.

Thanks,

Andrea

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