"I am receiving excellent one-to-one support"

I was diagnosed as Diabetes Type 2 in Spring 2023.  I was quickly contacted by phone by Sandra at the Garscadden Burn practice at the Drumchapel Medical Centre. Sandra calmly and patiently gave me a thorough description of diabetes and what I could do to mitigate the condition and perhaps even reverse the diagnosis over time. 

Through further calls over the last nine months, Sandra has monitored my progress and, through ongoing weight loss, my blood readings have sharply reduced back towards the normal range and I'm confident I can return to the healthy range if I continue with Sandra's guidance.

Sandra's manner is quiet, calm and very reassuring at all times.  She is encouraging rather than cajoling or lecturing, which is an ideal approach for this condition.  Sandra also introduced me to the excellent My Diabetes My Way website, which lets me access my various test results over recent years (blood pressure, cholesterol, etc.) so that you can view trends over time.  This is a real asset which might hopefully be available more widely soon. 

I am receiving excellent one-to-one support from Sandra, which is why I'm confident that I may, at some point, not have to worry about diabetes through making key lifestyle changes (diet, exercise, etc). I wouldn't be so confident without Sandra's knowledge, communication skills, encouragement and monitoring.  Sandra is an excellent NHS professional.