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Kind, friendly, compassionate, patient, great communicators

Posted By Slartibartfast

"Kind, friendly, compassionate, patient, great communicators"

About: Acute Medical Unit / Ward 3 - Medical Acute Medical Unit / Ward 4 - Acute Medical Receiving Acute Medical Unit / Ward 6 - Medical & Short Stay Surgery Cardiology / Cardiac Physiology Cardiology / Ward 1 - Cardiology Perth Royal Infirmary / Cardiology Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as the patient),

I had an ambulance journey to the PRI recently.

A 11 night stay ensued for monitoring and testing then diagnoses. Some in PRI, some at Ninewells then back to PRI.

I met a lot of staff during that time in a lot of departments and in a number of wards.  Some of the wards had some challenging patients either through illness and age, or  through substance abuse.

I can say hand on heart,  every single member of staff who I met and who I saw dealing with others were truly outstanding.   Kind, friendly, compassionate, patient, great communicators....the whole package.

There are too many to mention despite me taking notes.

Rab the 1st Responder.  Gary and Scott in the ambulance from Perth.

Rebecca, Gill,  Kevin from CCU in PRI Ward 5.

Dr Kieran, Ruth, Ann and Dr McCormack in Ward 5.

Mark, Karen and Richard in Ward 5.

Dr Robertson and Dr Gorecka. 

İ was later moved to Ward 3 in PRI.

Lauren, Emma and Sandra were brilliant in a very challenging ward.

Also Dr Elder.

I was then moved to Ninewells Ward 1.

Ryan and Ailsa were brilliant.

I did see other nurses and consultants we were all excellent.  Sorry, just too many names.

I was concerned about the Angiogram due to stats on likelihood of complications, but the team were amazing and made it as stress free as possible.

Lucy and Annette the Ambulance crew from Edinburgh took me back to PRI.  They were excellent too.

I had a brief visit to Ward 4 at PRI before being moved to Ward 6. 

I met Dr Currie a couple of times.  All of the consultants have been exemplary.  Dr Currie suggested an additional couple of tests which in hindsight were wise.

The nurses in Ward 6 were fantastic too.   Minu, Chrissie, Banke.

Also the Exercise Stress test and Echo Cardiogram team were all excellent. 

The food was good and plentiful which for an 11 night stay was pretty impressive.

I honestly can't give enough praise to everyone involved in providing this amazing service.  Kitchens, pharmacists, porters etc etc etc. 

Thanks again to Dr Gortchka and Dr David for their care and discharge.

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Responses

Response from Fiona Kennedy, Acting Senior Nurse, Clinical Care Group 2, NHS Tayside 2 months ago
Fiona Kennedy
Acting Senior Nurse, Clinical Care Group 2,
NHS Tayside

Submitted on 31/01/2024 at 11:27
Published on Care Opinion at 11:27

Dear Slartibartfast,

On behalf of the cardiology team in Ninewells I would like to thank you for taking the time to feed back the great experience you experienced whilst in our hospital. It is lovely to hear that you received such great care and attention whilst going through your health care journey.

I will be sure to share with the team so they can celebrate the lovely feedback.

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Response from Donna Phillips, NHS Tayside 2 months ago
Donna Phillips
NHS Tayside

Submitted on 31/01/2024 at 15:30
Published on Care Opinion at 15:30

I would like to thank you for your kind words relating to your experience in ward 5. I am delighted that you had a positive experience in which can be an uncertain time.

I will pass this on to the team who will be delighted.

Wishing you a continued good recovery

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 31/01/2024 at 16:06
Published on Care Opinion at 16:06

Dear Slartibartfast

Thank for taking the time to post your Feedback here on CareOpinion.

I am sorry to hear you have had to make use of our services and also the wider NHS. However it is lovely to read about the wonderful care given to you by everyone involved in looking after you. I hope you are feeling much better and are on the road to recovery.

I would really like to pass on your kind words to our crew, Rab, Gary and Scott. If you would like me to do this for you, please may I ask you email our team at sas.feedback@nhs.scot with your name, address, date and rough time when we attended to you. It would really helpful if you make reference to your CareOpinion username which will allow us to link up with this story

Thank you once again

Best Wishes

Lesley

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