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"Efficient, professional and very positive"

About: Royal Infirmary of Edinburgh at Little France / Day Surgery Unit

(as a service user),

I attended the day surgery unit at the Royal Infirmary of Edinburgh recently. I originally attended following a nasty fracture which required surgery. I had a lot of pain whilst in recovery and was very grateful to Rebecca who got on top of this very quickly.I later returned for elective removal of metalwork.

On both occasions I have found all staff to be efficient, professional and very positive in their outlook and in the way they cared for me from start to finish. I would like to highlight Miss Davidson  (surgeon), I’m afraid I cannot remember my anaethetist's name but he was excellent. Anna,recovery nurse who was very attentive and Paula, nurse in the unit. She was very kind and reassuring both pre-op and on discharge. Nothing was too much trouble to her.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 02/02/2024 at 14:23
Published on Care Opinion at 14:23


picture of Louise Davies

Dear tennis54

Thank you for sharing your feedback with us via Care Opinion.

I am really pleased to hear of your positive experiences in the Day Surgery Unit, where staff were so positive, professional and efficient.

I have shared your story with the Clinical Management Team for the unit and have asked them to pass on your lovely comments to the staff involved.

Thanks again and take care

Louise

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian nearly 2 years ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 05/02/2024 at 08:24
Published on Care Opinion at 08:24


picture of Michelle Jack

Thank you on behalf of day surgery unit RIE, I am glad they made your stay as easy as possible.

Thanks again and good luck with your recovery.

Michelle

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