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Language

"Speech therapy"

About: Downe Community Services / Children and Young People’s Speech and Language Therapy Service

(as a service user),

My son is two years old and has few words and has delayed speech. I made a self referral to Lisburn health centre. I received a letter asking me to call to arrange a first contact appointment and that appointment would be via zoom, phone or face to face. I rang and made an appointment and was advised this would be via zoom and was sent an email with log in details.

I was under the impression this was a meeting to discuss my concerns about my son one on one. I had made notes of points I wanted to discuss. I was very disheartened when I joined the zoom and other parents where also present and it was a generic powerpoint presentation.

I think going forward the process should be outlined and made clearer. I am glad my husband also had not taken time out of work to attend given this wasn't specific for our son. I am unsure what the steps are now going forward - I believe the waiting list is approx four months to see a therapist. But is this a once off appointment or how often will my son be reviewed? I think again more clarity around the process would be really useful for parents who are already anxious about this.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 16 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 30/01/2024 at 15:04
Published on Care Opinion at 15:04


picture of Conor Campbell

Dear atlasbe39

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience with Speech and Language Therapy Team in regard to your son’s needs.

I fully empathise with your point raised regarding the type of contact that you experienced (which was not what you had expected) and the need for clarity around next steps.

If you wish to do so and In order to review and respond to your story / direction at a tailored personal level (as opposed to service level response), I invite you to contact me by email at conor.campbell@setrust.hscni.net in order to provide your son’s name / date of birth / address / Health and Care Number (only if easily accessible) and your name and contact information.

Upon receipt of your personal information I will connect with service leadership to have your personal level review undertaken and a suitable communication / response made to you.

Again, I thank you for sharing your story and the learning opportunity afforded to us through this.

Best wishes

Conor

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