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"She is wonderful, patient, kind, clear, supportive"

About: Royal Cornwall Hospital (Treliske) / Occupational Therapy

(as a service user),

I saw Lucinda in occupational therapy. She is wonderful, patient, kind, clear, supportive but it was also helped by the fact that she had every time to devote to me.

An object lesson to those chasing efficiencies - time spent doing it well at the beginning saves time and gives better outcomes.

I was fitted with a knee brace, which is excellent, the consultant was reluctant to give me a knee replacement because of my heart but presented the brace as a sort of poor alternative, expecting a negative reaction from me, but I was willing to try it.

I wasn't sure what to expect but have been pleasantly surprised.

The brace is light, comfortable and far less cumbersome than I imagined it would be and doesn't show at all under loose-ish trousers and larger skirts. It gives me the support and confidence to walk around more and made me far less reliant on my stick, relieving the problems with my arm and back.

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Responses

Response from Becky Osborne, Governance and Performance Lead, Therapies, Royal Cornwall Hospitals NHS Trust 15 months ago
Becky Osborne
Governance and Performance Lead, Therapies,
Royal Cornwall Hospitals NHS Trust
Submitted on 26/01/2024 at 15:57
Published on Care Opinion at 15:57


Dear oscarwc46

Thank you so much for taking the time to tell us about your recent experience of seeing Lucinda in Occupational Therapy. I am so glad to hear that you had such a positive experience and that the brace has been so helpful and met your needs. I will share your kind words with Lucinda and I know she will be very encouraged to read them. I will also share with her managers so that they can see what a great service Lucinda is providing!

I hope the knee brace continues to work well for you going forward.

Many thanks again for taking the time to provide your positive feedback; it is always so much appreciated.

Best wishes

Becky Osborne

Therapies Governance and Performance Lead

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