"They helped me cope and be strong for my son"

My baby son was an inpatient, in January 2024, staying on the Paediatric Unit, Acorn Ward, Musgrove Park Hospital. During this time, we were looked after by the team of ward nurses, including Staff Nurse Beth and the medical team including Dr Whiting. 

We had arrived at MPH, following a stay at Bristol Royal Children's Hospital, where my son received great care and made a full recovery. It was however, an extremely distressing time for our family and we were relieved to arrive back in Taunton as this was slightly nearer to home and our other children etc.

Beth made sure that myself and my son were looked after during her shift. While all the nurses were very attentive and ensured they treated us with respect and dignity, I felt that Beth was particularly sensitive to how I was feeling and made me feel calm and reassured during a very upsetting time.

Being treated kindly and with respect, taking into account my feelings and wishes and those of my husband made all the difference. The simple task of  making sure I was fed, had a drink and someone who was there made the whole situation a bit easier to cope with.

I would also like to thank Meghan, who I believe was an HCA on duty, as she was very kind and helped me to bath my baby when I wasn't feeling confident to do so.

During the admission process, which took place late at night, we were seen by one of the consultants on duty (present at night, as there were strikes). I can't remember her name, but she was so kind and patient, going through quite a lot of paperwork and helping me to cope with the situation so I could then be strong for my son. I don't think people realise the difference it makes to be welcomed on to a unit in such a sensitive manner.

Dr Whiting was also pivotal in supporting myself and my husband. She made the effort to clearly and regularly communicate with us in a informative, calm and respectful manner. Recognising how stressful it was and also making sure that our son continued to recover and do well. She listened to my concerns, without dismissing them and I would like my thanks and acknowledgement passed on.