Text size

Theme

Language

"Staff reassured me and made me feel at ease"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I visited the clinic back in may to get the contraceptive coil inserted and I just wanted to make a special mention to the nurses and doctor who I seen. I turned up to my appointment so nervous with so many questions.

Initially I went to see Julie who was lovely! She took my obs for me and I told her how nervous I was, she reassured me and made me feel at ease. Next I went in to see the nurse that was fitting the coil who was Nikki, She was so patient with me. We talk a load of things through and she made sure I was educated enough and helped me choose what coil was best for me.

After a long chat I became a lot more relaxed and comfortable with Nikki and then she introduce me to the doctor that was going to be in the room with us. I think the doctors name was dr Kurdi, he was amazing his energy was great and he made me laugh which I’m so grateful for because again that made me feel super relaxed! I also asked him to hold my hand during the insertion because I was a little scared of the pain so he held my hand and starting singing to me!

Nikki was amazing the whole way throughout my insertion she made sure she communicated what she was doing and she would always check to see if I was okay.

Overall I am so happy with the experience and I’m so thankful to have had such amazing people to do it for me, so I just wanted to say a big thank you and I hope you all get the recognition that you deserve.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 15 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 30/01/2024 at 14:46
Published on Care Opinion at 14:46


picture of Andrew Garratt

Hi Lynxmq59,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your story with Dr. Kundu, Julie and Nikki and they will be pleased that you were happy with your coil fitting experience. I didn't know we had a singing Consultant! 😃

Kind regards,

Andrew Garratt, Senior Administrator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k