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"Very caring, professional staff"

About: Breast services / Breast Screening

(as a service user),

I recently had to attend the Breast Screening Unit at Altnagelvin Hospital. As expected, I was very apprehensive prior to the appointment, however, on arrival I was met by very caring, professional staff and this theme remained throughout my time at the clinic. 

In particular I would like to mention Hannah the radiographer, who carried out my mammogram. At a previous appointment at a different clinic, I had a mammogram that proved to be quite an unpleasant experience, but in contrast the mammogram carried out by Hannah was a very comfortable and positive experience. She explained the procedure in great detail and made me feel at ease throughout. 

In regard to the overall service provided, it was amazing to get tests completed and results provided within the space of a few hours. 

I would like to thanks everyone in the department for the invaluable service they provide - very much appreciated!
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Responses

Response from Marietta Connor, Breast Imaging Service Manager, Diagnostics, Western Health and Social Care Trust nearly 2 years ago
Marietta Connor
Breast Imaging Service Manager, Diagnostics,
Western Health and Social Care Trust
Submitted on 07/02/2024 at 12:00
Published on Care Opinion at 12:00


picture of Marietta Connor

Hi AnneMS,

Firstly, thank you for taking the time to give such a lovely feedback and in particular to mention Hannah, I will be sure as her manager to pass on the compliment to her. We acknowledge how daunting the experience can be at the clinic for those who have been referred and it is reassuring that your experience has been so positive.

Hopefully your account of that experience will encourage others to attend for their routine and symptomatic appointments as well.

I hope as the lead radiographer in the unit that any future screening mammograms you are invited to attend for will be experiences that you will be less anxious about. It is important for our service that clients and patients feel relaxed about their examinations and put at ease by staff.

Wishing you well for the future.

Marietta

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